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Frequently asked questions
How do you unlock the combination lock?
  1. Open the lock with the factory combination 0-0-0
  2. Pull the trigger of the lock (sliding button)
  3. Use the knobs to set your own code
  4. Release the lock trigger (sliding button), your code has been memorized

What is a TSA lock?

The encryption lock with TSA function allows customs services to quickly open and close luggage, without damaging it - which is possible thanks to the use of a special key. Such a key has only customs services, therefore it is not included in suitcases. The TSA lock is required when traveling to the USA, Canada, Japan or Australia.

How much time do I have to return the goods?

In the event of withdrawal from the contract, the refund period is 30 days from the date of delivery. The cost of return is covered by the buyer.The condition for withdrawal from the contract is sending the completed refund form to the office@wingsbrand.com address. The goods must be returned within 30 days from the date of sending us a statement of withdrawal from the sales contract. 

When will I be refunded for the return of the goods?

We have 14 days for the money back from the date of delivery. 

Is there a possibility of personal collection?

We do not run personal collections.

Is it possible to send parcels abroad?

Yes, we send parcels abroad. Please contact us for quote.

Can I cancel my order?

Order cancellation is possible if it has not been sent and sent by us. In order to request a cancellation of the order, please write to us at office@wingsbrand.com .

What to do with the damaged goods?

In order to complain about defective goods, please send photos along with a detailed description of the damage to the address office@wingsbrand.com . 

What do the dimensions of suitcases cover?

The external dimensions given are all elements extending beyond the body of the suitcase.

What characterizes the CODURA fabric?

It is a fabric with high resistance to weather conditions and, due to its internal structure, very light. The weaving method and fiber structure ensure its high resistance to abrasions and abrasions . 

What is the characteristic of ABS material?

It is a material characterized by a high level of hardness and resistance to scratches. It is characterized by extraordinary lightness, waterproofness and easy cleaning.

Are the wheels in the cases bearing?

All our cases have bearings wheels. 

Are the wheels in the suitcases made of rubber?

The wheels are made of a mixture (rubber + gum). 

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